Flex BPO – CodeFlexLabs

Your Partner for Modern Communication

Delivering seamless, multichannel customer experiences — including voice, chat, email, and now SMS text support.

What is SMS Text Support?

In today’s fast-moving world, customers expect flexible communication. SMS is now one of the most preferred support channels. With Flex BPO’s SMS Text Support, your customers can send a quick message — and get fast, personal help from a live agent.

Our US-based support agents provide two-way texting, live chat, and full integration with your customer service workflow.

Why Choose Flex SMS Support?

Live Call Handling

Ensure every call is answered promptly and professionally.

Web Chat and e-Mail

Stay connected 24/7 through multiple channels.

SMS Text & Text Response

Allow customers to reach you via text — quick, easy, and always available.

Real Results with Flex SMS Support

See how Flex BPO delivers measurable improvements in customer engagement and service efficiency.

For a Healthcare Provider

Reduced patient wait times by handling off-hour queries through text.

For an eCommerce Brand

mproved customer retention by 30% with SMS-enabled product inquiries.

For a Law Firm

Streamlined client scheduling using automated and live SMS response.

Implementation

Getting started is fast and simple.

We’ll assign you a dedicated 10-digit SMS number.

You can easily connect it to your website or app using a tap-to-text button — no extra setup required.

Key Benefits

Threaded History

Customers never have to repeat themselves — agents always see full context.

Smart Routing

Messages are instantly directed to the right agent for faster resolution.

Queue Integration

Fully integrated with our universal queue for smoother and more efficient support.

Lower Costs

Text support reduces handling time and costs compared to traditional voice call

FAQ

Do you support SMS-based customer service?

Yes! Our SMS Text Response service helps you stay connected with customers — faster and more cost-effectively.

What industries do you support with SMS services?

Yes! We specialize in building software tailored to your unique business needs.

Can customers reply to the SMS messages?

Absolutely. We transform outdated systems into modern, efficient tools that are secure and scalable.

Is SMS support available 24/7?

We work with Laravel, Vue.js, React, Node.js, React Native, Electron, and more to deliver high-performing solutions.

Can we track SMS performance or get reports?

Timelines vary depending on the project scope, but we focus on efficient processes to deliver results on schedule.

Will it work with our CRM or helpdesk system?

Yes, we specialize in integrating communications SaaS platforms with CRMs to streamline workflows and enhance user experiences.